- All items will be filled within 7-14 business days of being placed (not including weekends or holidays).
- Some specialized products may take an additional 2-3 days.
- Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
- Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.
- Unfortunately, orders cannot be added to or combined once submitted. Please complete a new order for your additional items.
- We cannot change any information on an existing order once it has been processed, including but not limited to the shipping address, billing information, size, item, or quantity. Additionally, orders cannot be canceled after processing, and are subject to return and exchange policies.
- Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and use tax laws within each state.
- Orders can only be placed through the website. We do not accept orders over the phone.
- If the item you ordered runs out of stock after your order has been placed, we will contact you via the email provided with your order to exchange the item for another item of equal value. If we do not receive a response within 10 business days, we reserve the right to refund your order in full.
- Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable.
- Customers have up to a maximum of 10 days from the date of shipment to claim their package as lost in order to receive any sort of compensation regarding their order.
- Lost package claims will be investigated. Upon confirmation that the package was not or cannot be delivered, a full refund will be issued.
- We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.
- Your card will be charged right after you make your order.
- Your payment is 100% secure. We work with one of the leading global payment providers – Shopify.
- Yes, we accept pre-paid gift cards from all major banks (Visa, MasterCard, American Express).
DAMAGED, INCORRECT OR INCOMPLETE ORDERS
If your order arrives damaged, incorrect or incomplete please contact our customer service email address at firstname.lastname@example.org.
- If your order arrives as an incorrect item, please contact us via the email above. Once we verify that your order is incorrect, we will issue a return label via email. Once the item has been shipped back to our facility, we will provide a replacement.
- We are not responsible for any damages to any merchandise once the item has been worn or washed.
REFUNDS, RETURNS, AND EXCHANGES
What is your Returns and Exchanges policy?
- Please follow the Return / Exchange Instructions below within 10 business days of receiving your shipment.
- If you have received damaged, defective, or incorrectly shipped merchandise, we will gladly replace or refund the merchandise without additional charge.
- If you are not happy with your purchase, original shipping and handling charges are not refundable and you will be responsible for all costs associated with the return shipment, including a $5.00 restocking fee.
- All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. The Keke Palmer Store will not accept any items for return or exchange after 10 days from receipt. The Keke Palmer Store is not responsible for any items returned to us via a non-trackable delivery method that are lost in transit.
Return / Exchange Instructions
Email our Customer Service team at email@example.com with the following information:
- Order confirmation number
- Specify if you are requesting a return or exchange
- First and last name
- Mailing Address
- Phone number
- What you are returning and why
- Mail your return to the address below and include all the information above with your return. We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.
13 N. Washington st
Du Quoin, IL 62832
Once your return has been received, we will exchange your item or credit your credit card accordingly. Please allow 7-14 business days for your return to be processed.
Items That Cannot Be Returned or Exchanged:
The items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.
- Any apparel item deemed by the Keke Palmer Store to show obvious signs of use.
- Any item that is not in its original condition for reasons not due to an error on the part of the Keke Palmer Store.
- Any physical media (CDs, DVDs, Vinyls, etc) that has been opened (removed from its plastic wrap)
- Underwear or Bathing Suits
- Music or Book Pre-Order
- Any autographed, collectible items
- Any downloadable media
- Anything listed as Limited Edition
- Sale or Clearance items
The Keke Palmer Store will not re-ship any order or refund any customer whose order is not received due to an incorrect shipping address provided by the customer.
CANCELING AN ORDER
Should an order need to be canceled, please contact us as soon as possible at firstname.lastname@example.org.
Please email us at email@example.com with your order # and we will do our best to honor your request.
- Honoring the cancellation cannot be guaranteed and is dependent upon where the order stands in the status of fulfillment. No merchandise can be canceled once it has left our warehouse.
- In most cases, orders are shipped within 7 to 14 business days.
- Shipping and delivery dates are not guaranteed unless otherwise specified.
- domestic orders normally arrive within 3-7 days of the ship date unless otherwise specified.
- Shipping delays can occur and we are not responsible for the speed at which orders arrive once they have left our facility.
- All international orders have an estimated delivery time of 1-6 weeks. Shipping time not guaranteed.
Customs and Duties
- Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient.
- Unfortunately, we have no control over the application of charges, nor the number of charges to be levied.
International Shipping Methods
- International Economy and Standard Shipping: This is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service.
- International Expedited Shipping: These shipments will be trackable from shipment until delivery.